How 55bn Handles Your Personal Data
At 55bn, your privacy is part of how we run this platform — not an afterthought. This policy explains exactly what data we collect when you create an...
What This Privacy Policy Covers and Why
This policy applies to every interaction you have with 55bn — from the moment you open an account to each session you start and every withdrawal you process via JazzCash, Easypaisa, SadaPay, or Raast. We collect your name, contact details, device identifiers, and transaction history solely to operate your account, verify identity, and process payments. We do not sell your personal data
to third parties. Where local law permits, we may share anonymised, aggregated data for platform analytics. You may request a full copy of the data we hold on you at any time by contacting our support team. Data is retained for as long as your account remains active and for the period required under applicable financial regulations in supported regions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
The Standards We Hold Our Privacy Practice To
We shaped our privacy framework around the expectations of account holders in Pakistan, with clear language and accessible processes at every step. These six commitments define how we approach your data every...
Encrypted Transmission
Every piece of data you submit — login credentials, payment details via JazzCash or Easypaisa, and personal identifiers — travels over TLS encryption so it cannot be read in transit by any third party.
Access Logs Available
You can request a log of every access event tied to your account. We keep these records so you can verify that only authorised sessions have interacted with your profile and transaction history.
Minimal Data Collection
We collect only what we need to run your account and process your payments via SadaPay, Raast, JazzCash, and Easypaisa. No surplus data fields are gathered or stored beyond operational necessity.
No Third-Party Sale
Your personal data is never sold or rented to advertisers or data brokers. Where third-party processors handle payment verification, they operate under strict data-handling agreements with 55bn.
Regular Policy Review
Our privacy team reviews this policy on a scheduled cycle and updates it whenever our data practices change. We notify you of material changes via the email address registered to your account.
Data Deletion Pathway
You can close your account and request deletion of your personal data at any time. We complete deletion within the timeframe set by applicable regulations in supported regions of Pakistan.
How This Policy Aligns Across Our Platform
Our privacy commitments are consistent whether you are reading this page, checking the cookie notice, or reviewing account-security settings. The table below shows how each policy area connects...
| Data Collection Scope | The same data fields collected at account creation apply across all platform sections — no additional data is collected silently on sub-pages. |
|---|---|
| Payment Data Handling | JazzCash, Easypaisa, SadaPay, and Raast transaction records follow the same retention and encryption rules regardless of which page initiated the payment flow. |
| Cookie Notice Alignment | Our cookie policy references the same data categories described here, so there are no contradictions between what cookies collect and what this privacy page discloses. |
| Account Security Settings | The security settings page reflects the same access-control and identity-verification standards described in this policy, keeping your account protection consistent throughout. |
| Communication Preferences | Email and notification preferences you set in your account dashboard align with the consent model this policy describes — no channel sends communications outside that consent scope. |
| Data Retention Periods | Retention periods stated in the cookie notice, the account-closure flow, and this policy are identical, so you always see the same timeframe regardless of where you look. |
| Policy Update Notifications | Updates to any policy document — including this one — trigger the same notification mechanism: an email to your registered address before the change takes effect. |
Key Elements That Define Our Privacy Approach
Six concrete practices form the backbone of how 55bn manages personal data. Each one reflects a deliberate decision about how an account platform built for Pakistan...
Account-Level Data Isolation
Your data is stored in an account-scoped environment. No other account holder can access your transaction history, personal details, or session logs — isolation is enforced at the database layer, not just the interface.
Session Audit Trail
Every login and session event is timestamped and stored against your account. You can request this audit trail at any time, giving you a clear record of when and from where your account was accessed.
Consent-Based Marketing
We only send promotional messages to accounts where you have actively opted in. Withdrawing consent is a single action inside your account settings and takes effect on the next scheduled send cycle.
Identity Verification Process
When you open an account, we collect identity documents solely to meet financial compliance requirements in supported regions. These documents are stored encrypted and reviewed only by authorised verification staff.
Third-Party Processor Agreements
Any processor that handles payment data — covering JazzCash, Easypaisa, SadaPay, and Raast flows — operates under a written data-processing agreement that mirrors the standards in this policy.
Breach Response Protocol
In the event of a confirmed data incident, we notify affected account holders within 72 hours and publish a summary of what occurred, what data was involved, and the steps we took to contain it.